Privacy Policy
Effective date: August 12, 2026
This Privacy Policy explains how HeartCodes ("HeartCodes", "we", "us", or "our") collects, uses, and protects your information when you use our website and services (the "Services"). We are committed to handling your information responsibly and transparently.
1. Information We Collect
We collect the following types of information:
- Account information: name and email address when you create an account or sign in.
- Contact form submissions: name, email address, and message content you submit through our contact form.
- Donation information: donation amount, frequency, and any message you include. Payment details (such as card numbers) are collected and processed directly by our payment providers (PayPal and/or Stripe) — we do not store your full payment card details on our servers.
- Usage data: basic technical information such as IP address, browser type, and pages visited, collected automatically to help us operate and improve the Services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services;
- Process donations and send donation receipts;
- Respond to your inquiries and contact form submissions;
- Send account-related emails, such as welcome messages or password reset links;
- Monitor and improve the security, performance, and usability of the Services;
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment processors (PayPal, Stripe) to process donations;
- Service providers who help us operate the Services (for example, hosting, database, and email delivery providers), under obligations to protect your information;
- Legal authorities, if required to comply with applicable law, regulation, legal process, or governmental request.
4. Cookies and Similar Technologies
We may use cookies or similar technologies to keep you signed in, remember your language preference, and understand how the Services are used. You can control cookies through your browser settings, though disabling them may affect some features of the Services.
5. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Donation records may be retained longer where required for accounting or legal purposes.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us, and we will respond in accordance with applicable law.
8. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.